Frequently Asked Questions
Everything you need to know about your Cube Store experience.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do you offer a warranty on professional speed cubes?
Yes, all our professional-grade cubes come with a 6-month manufacturer warranty covering any mechanical defects or hardware failures.
Can I return a cube if I am not satisfied with the tension?
We offer a 30-day return policy. However, the cube must be in its original packaging and include all accessories. Please note that customized or lubricated cubes may be subject to a restocking fee.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do your cubes come pre-lubricated?
Most of our premium models come factory-lubricated. We also offer a specialized 'Pro-Setup' service at checkout if you prefer a specific tension and premium silicone lubricant applied before shipping.
How can I track my package?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's tracking portal to monitor your delivery in real-time.